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Frequently Asked Questions
Yes! With only a few cords to hook-up and easy to follow steps, most clients get up and running in less than 15 minutes.
We ship 7 days before your event date via UPS with full tracking. We plan for it to arrive at least 2 days before your event, guaranteed on-time delivery.
Yes, the price you pay inlcudes shipping there and back. The return label will be in the SoundBox upon arrival, just drop it off at a nearby UPS store.
Yes live phone support, FaceTime, or text is available before or on your event day.
Cancel 14 days or more in advance for a full refund.
Yes, the $150 is fully refundable pending no missing or broken parts, handled on a case by case basis.

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